Applicable Products
- XenApp 6.5
- XenApp 6.0 for Windows Server 2008 R2
- XenApp Fundamentals 6.0
Currently we are using the enterprise version of the Receiver for Windows, as it allows for SSO without a ton of extra configuration. To download that version you have to log into Citrix and head to the downloads section. From there select Citrix XenApp and Legacy Clients from the selection lists. These are exciting times for desktop virtualization. The industry is growing and Citrix is leading the charge. The XenDesktop product line is getting plenty of well-deserved attention, but today Citrix is also announcing exciting new enhancements for XenApp 6.5.
Information
Citrix Support provides many support tools to help in the troubleshooting of an environment that contains almost any Citrix product. Popular support tools used in XenApp 6.5 would be Citrix Scout, Session Management Tool,License Check Utility, Print Detective,Repair Clipboard Chain, Diagnostics Toolkit etc.
CTX130147 | Citrix Scout |
CTX124949 | Citrix Session Management Tool |
CTX135075 | Citrix Diagnostics Toolkit - 64bit Edition |
CTX137816 | Citrix Policy Remover Tool - CPRT |
CTX116474 | Print Detective |
CTX127491 | Session State Monitor Tool - XenApp/XenDesktop |
CTX140095 | Troubleshooting Seamless Focus Issues |
CTX141473 | Citrix RDSWatcher |
CTX137608 | DSCheck Maintenance Assistant |
CTX133983 | Citrix IMA Helper |
CTX106226 | Repair Clipboard Chain 2.0.1 |
CTX126294 | Complete List of Citrix Support Troubleshooting Tools |
XA650W2K8R2X64R07.msp
Software Solution Disclaimer
This package contains a software solution that has been replaced by a more recent version available for download from the Citrix support website (support.citrix.com). It is provided merely for your convenience. Citrix recommends applying the most up-to-date version of the software, which addresses the fix or enhancement being targeted. Later versions of the release may include multiple changes that address different areas including security vulnerabilities, code fixes, and enhancements. Installation of this software should only be performed on test or developmental environments. This software is not supported and is provided 'AS IS.' You are solely responsible for your selection and use of the software. Any reported issues will require the most current revision of the software (http://www.citrix.com/English/SS/supportThird.asp?slID=5107&tlID=1861652). Please visit our security site for additional security notices and information (support.citrix.com/securitybulletins ).
CITRIX MAKES NO REPRESENTATIONS OR WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROVIDED SOFTWARE SOLUTION. THE SOFTWARE SOLUTIONS ARE DELIVERED ON AN 'AS IS' BASIS WITH NO SUPPORT. YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF ANY DATA USED IN CONNECTION WITH THE SOFTWARE SOLUTION. IN NO EVENT SHALL CITRIX BE LIABLE FOR (i) SPECIAL, INDIRECT, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (ii) ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SOLUTION, WHETHER AN ACTION IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.
Applicable Products
Hotfix readme name: XAE650W2K8R2X64R07.HTML
Hotfix package name: XA650W2K8R2X64R07.MSP
For: Computers running XenApp 6.5 for Windows Server 2008 R2
Replaced hotfixes: See Knowledge Center article CTX212819
Invalidated hotfixes: See Knowledge Center article CTX212819
Date: May, 2016
Languages supported: English (US), German (DE), Spanish (ES), French (FR), Japanese (JA), Simplified Chinese (SC)
Readme version: 1.01
Readme Revision History
Version | Date | Change Description |
- | December, 2016 | Link to Smart Check tool added |
1.01 | June, 2016 | Added information about installing this hotfix rollup pack on systems where Hotfix XA650R06W2K8R2X64021 is present |
1.00 | May, 2016 | Initial release |
Contents

This hotfix rollup pack replaces most individual hotfixes released for this version of XenApp so far and introduces a number of new fixes that are not released previously.
Where to Find Documentation
Citrix Xenapp 6.5 Download Torrent
This document describes the issue(s) solved by this hotfix rollup pack and includes installation instructions. The full XenApp and other product documentation is available from Citrix Product Documentation.
Additional documentation of interest:
Replaced Hotfixes
For a list of hotfixes that this hotfix rollup pack replaces, see Knowledge Center article CTX212819.
Invalidated Hotfixes
Installing this hotfix rollup pack partially invalidates several hotfixes. This happens because not all fixes in those hotfixes are included in the hotfix rollup pack. Obtain or request the corresponding replacement hotfixes for any invalidated fixes you require. For a list of hotfixes that this hotfix rollup pack invalidates, see Knowledge Center article CTX212819.
Important Notes
Caution: Several items in this hotfix rollup pack require you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
Skype might not recognize the camera, in which case the video portion of the Skype call is missing. To avoid this, make sure the camera is connected before launching Skype. If necessary, sign out of Skype and then sign back into Skype. In some cases, it might be necessary to disconnect and reconnect the camera before signing back into Skype.
Known Installation/Uninstallation Issues
For information about the order of deployment to servers in a farm and other helpful best practices guidelines, see Knowledge Center article CTX120842 (Best Practices for Citrix XenApp Hotfix Rollup Pack Installation and Deployment).
This hotfix rollup pack replaces Hotfix XA650R06W2K8R2X64021, which was removed from distribution because it includes an incorrect binary version. Befor you install this hotfix rollup pack, Citrix recommends that you confirm whether Hotfix XA650R06W2K8R2X64021 is present on any system and then proceed as follows:
- On systems where Hotfix XA650R06W2K8R2X64021 (but not VC++ 2012) is installed, Citrix recommends that you uninstall Hotfix XA650R05W2K8R2X64021 and then install this hotfix rollup pack.
- On systems where Hotfix XA650R06W2K8R2X64021 and VC++ 2012 are installed, Citrix recommends that you uninstall XA650R06W2K8R2X64021 and VC++ 2012 in that order. Then install VC++ 2012 and this hotfix rollup pack.Installing this hotfix rollup pack partially invalidates several hotfixes. This happens because not all fixes in these hotfixes are included in the hotfix rollup pack. Obtain or request the corresponding replacement hotfixes for any invalidated fixes you require. List of invalidated hotfixes
On some Citrix XenApp servers, silent installation of hotfix rollup packs can fail and installation with UI can display the following error message: 'Operation could not be completed (error 0x00000002).' If you are affected by this issue, see Knowledge Center article CTX133014 for more information.
After uninstalling this hotfix rollup pack from servers with the Universal Print Server Client installed, you must run a Repair on the Universal Print Server Client in order for the client to function properly. This is necessary because uninstalling this hotfix rollup pack causes the UPD driver binaries to be reverted to previous hotfix rollup pack level instead of the base installation level of the Universal Print Server Client.
New Fixes and Enhancements in This Hotfix Rollup Pack
This hotfix rollup pack introduces the following fixes that have not been previously released:
HDX MediaStream Windows Media Redirection | Session/Connection |
Printing | Shadowing |
Seamless Windows | System Exceptions |
Server/Farm Administration | User Interface |
HDX MediaStream Windows Media Redirection
When playing a video file in a session with Receiver for Windows version 13.3 or 13.4, synchronization occurs between the audio and video in a custom application. However, when upgrading to a newer version of Receiver, Windows Media Redirection fails. After this occurs, users can hear audio only or can see video only.
To enable this fix, you must use Citrix Receiver for Windows 4.3 or later.
[From XA650W2K8R2X64R07][#LC3916]
Printing
With legacy printer names enabled, autocreated printers might not be available for use in a published application when multiple sessions are established on a single server for the same user.
[From XA650W2K8R2X64R07][#LC4517]
Seamless Windows
Citrix Xenapp 6.5 Download Windows 7
Seamless applications can become unresponsive and their icon in the Windows taskbar reverts to the generic Citrix Receiver icon.
[From XA650W2K8R2X64R07][#LC3783]
Server/Farm Administration


Spurious updates might be made to servers' local host cache after the Microsoft DsBind() API function fails. Symptoms of this issue include rapid increases to the size of the local host cache on controllers and changes to the contents of worker groups pointing to Active Directory OUs.
[From XA650W2K8R2X64R07][#LC2631]
The 'dscheck /full workergroup' command might report errors incorrectly when verifying Workergroups that do not contain 'Farm Servers' objects, displaying the following message:
'Error:: Failed to retrieve Server UIDs for the WorkGroupUID ……'
'No Server UID is present'
This fix modifies the message displayed in this circumstance to the following:
'This workergroup is not configured for Farm Server, verification OK'
'This workergroup is configured for Farm Server and has no Server UID, verification OK'
[From XA650W2K8R2X64R07][#LC3383]
When an application is published to a Worker Group, running the command dscheck /full apps /servercheck mistakenly returns the Worker Group object as an unknown server, offering the option to delete it.
[From XA650W2K8R2X64R07][#LC3556]
Custom administrators receive an 'Access denied' error when running the get-xasession -localhostonly command.
[From XA650W2K8R2X64R07][#LC4293]
Session/Connection
If another process holds the same lock as picadm.sys, users cannot log off from the session and the session remains in a disconnected state.
[From XA650W2K8R2X64R07][#LC1243]
Attempts to copy information fail in a published version of Microsoft Access 2007. The information does not appear in the Office clipboard.
[From XA650W2K8R2X64R07][#LC1290]
If a published application stops working, the Desktop Window Manager might fail to allow the user to close the application.
[From XA650W2K8R2X64R07][#LC2922]
When a user connects to a session on a server, the session might fail to progress beyond the welcome screen. This can occur for all sessions on the server until the server is restarted.
[From XA650W2K8R2X64R07][#LC2936]
User based policy for read-only drives under ICAFile RedirectionRead-only client drive access are not honored. As a result, users subject to that policy are able to write to read-only drives.
[From XA650W2K8R2X64R07][#LC3080]
In sessions for which you enable Local App Access, the screensaver fails to get activated.
[From XA650W2K8R2X64R07][#LC3182]
By default, Windows Quick Access shortcuts for 'Desktop' and 'Downloads' are recreated in %userprofile%Links at logon even if you manually deleted them earlier. This behavior is not desirable in all scenarios. This fix introduces support for the following registry key that, when set to 0 (zero), prevents the automatic recreation of those two shortcuts:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCitrixwfshell
Name: CreateShortcutLinks
Type: REG_DWORD
Data: 0[From XA650W2K8R2X64R07][#LC3274]
This fix addresses the improper handling of command line parameters from within published desktops as in the following example:
If you run 'C:Program Files (x86)Citrixsystem32iexplore.exe' -noframemerging http://www.google.com, Internet Explorer misinterprets the parameter and resolves the URL as http://-noframemerging%20http//www.google.com.
[From XA650W2K8R2X64R07][#LC3660]
This fix addresses an issue that results in the occasional corruption of files that are being written to mapped client drives.
[From XA650W2K8R2X64R07][#LC3684]
With Excelhook enabled, if you have multiple Excel workbooks open and minimize them, you might not be able to bring any of the workbooks into focus.
[From XA650W2K8R2X64R07][#LC3799]
On systems with Fix #LC2702 (included in Hotfix Rollup Pack 6) applications can fail to save on client mapped drives and generate corrupt files instead.
[From XA650W2K8R2X64R07][#LC3976]
COM port mapping can intermittently fail.
[From XA650W2K8R2X64R07][#LC4267]
In sessions on systems with Fix #LC1155 installed, an image display area inside a custom application is not resized properly if you resize the window manually.
[From XA650W2K8R2X64R07][#LC4319]
The icaendpoint.dll file can cause the Windows Audio Service to exit unexpectedly.
[From XA650W2K8R2X64R07][#LC4356]
If another process holds the same lock as picadm.sys, users cannot log off from the session and the session remains in a disconnected state.
[From XA650W2K8R2X64R07][#LC4415]
On systems with Fix #LC0615 installed, session logoffs can take longer than expected.
[From XA650W2K8R2X64R07][#LC4674]
Shadowing
This enhancement removes the requirement from the Shadow Taskbar (cshadow.exe) to authenticate to a primary domain controller. With this fix, the taskbar queries regular domain controllers.
[From XA650W2K8R2X64R07][#LC3381]
Citrix Xenapp 6.5 Migration Tool Download
System Exceptions
The csrss.exe process can experience a fatal exception on vdtw30.dll with stop code 0x0000007e.
[From XA650W2K8R2X64R07][#LC3482]
Servers can experience a fatal exception on picadm.sys with bugcheck code 0x00000020.
[From XA650W2K8R2X64R07][#LC3564]
The operating system experiences an error on picadm.sys and a blue screen appears with stop code 0x00000050.
[From XA650W2K8R2X64R07][#LC3921]
The IMA Service can exit unexpectedly when a custom administrator runs Discovery from the AppCenter console.
[From XA650W2K8R2X64R07][#LC4621]
User Interface
After publishing seamless applications, the generic Citrix Receiver icon may appear instead of the published app icon in the taskbar.
[From XA650W2K8R2X64R07][#LC4757]
This hotfix rollup pack includes all fixes contained in Hotfix releases since Hotfix Rollup Pack 6. For information about fixes included in Hotfix Rollup Packs 1 through 6, see Fixes from Earlier Hotfix Rollup Packs.
The svchost.exe process for Terminal Services might close unexpectedly with an application Event ID 1000 and can cause the Remote Desktop and Receiver connections to the server to fail.
[From XA650R06W2K8R2X64001][#LC1419]
When the 'Auto Client Reconnect' policy is enabled in a session, the authentication prompt might not appear if the following registry keys are configured:
- HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixWFShell
Name: SessionReconnectMinTimeInMilliSeconds
Type: REG_DWORD
Value: the maximum session length - HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixWFShell
Name: LockOnReconnect
Type: REG_DWORD
Value: 1
[From XA650R06W2K8R2X64002][#LC1990]
- HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixWFShell
Attempts to connect to a disconnected session after placing fully loaded servers in an offline state by using the load evaluator might fail.
[From XA650R06W2K8R2X64003][#LC3226]
On servers with Hotfix Rollup Pack 5 installed, Remote Desktop Services can exit unexpectedly on XenApp 6.5 servers that act as XML Brokers.
[From XA650R06W2K8R2X64004][#LC2376]
When starting published applications or desktops on XenApp server, single sign-on might not work.
[From XA650R06W2K8R2X64004][#LC3301]
The Reboot schedule randomization interval setting might not be honored for servers provisioned with Provisioning Services.
[From XA650R06W2K8R2X64005][#LC3430]
With the 'Remote the combo box' policy enabled, when users open Internet Explorer in Receiver for iOS using an iPad, the balloon for the remote combo boxes does not appear correctly. For example, when clicking combo box B, the balloon appears to come from combo box A.
[From XA650R06W2K8R2X64006][#LC1800]
EdgeSight initiates a large number of queries to the Zone Data Collector for a farm session, which causes the IMA service to stop responding and be ejected from the farm. When this occurs, the server uses high CPU and memory usage.
[From XA650R06W2K8R2X64007][#LC3649]
When restarting the IMA SQL server while the IMA datastore is unavailable, ICA and RDP connections to the XenApp servers might fail.
To enable this fix, install both XenApp 6.5 Hotfix Rollup Pack 7 (or its replacement) and Group Policy Client Side Extension Hotfix GPCSExt170W2K8R2X64007 (or its replacement) for Fix #LC3477.
[From XA650R06W2K8R2X64008][#LC3477]
When exiting a 64bit ThinAPP packaged application, the application can experience an unexpected exception on sfrhook64.dll.
To prevent this, create following server-side registry key to resolve the issue:
HKEY_LOCAL_MACHINESOFTWARECitrixCtxHookAppInit_DllsSfrHook
Name: SkipUnloadonProcessExit
Type: DWORD
Data: Any Value[From XA650R06W2K8R2X64009][#LC3484]
When you attempt to access from the same device and while the session state is active - a published desktop after a client disconnect, the following error can appear:
'Connection Error: You already have an instance of this application open and are not allowed to run more than one instance. Please contact your System Administrator.'
This can occur when the 'Allow only one instance of application for each user' option is enabled in the Published Application Properties of the desktop.
To enable the fix, set the following registry key:
HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixPolicies
Name: AllowReconActiveDesktopOnSingleLimitMet
Type: REG_DWORD
Value: 0x00000001 (set '1' to enable and '0' to disable)[From XA650R06W2K8R2X64010][#LC2614]
Removing a smart card from the reader during session logon can prevent the session from properly terminating on the server. As a result, the server can exhibit a state where smart card logons for any future sessions are prevented.
[From XA650R06W2K8R2X64010][#LC3020]
When reading a file from a mapped client drive, the old, cached file length might be returned if the file length was changed outside of the client session.
To enable the fix, set the following registry value to '0':
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetservicespicadmParameters
Name: CacheTimeout
Type: REG_DWORD
Value: Default value is 60 seconds. If CacheTimeOut is set to '0,' the file length is reloaded immediately and if not it is loaded after the defined timeout.[From XA650R06W2K8R2X64010][#LC3167]
When opening and saving changes to a file located on a mapped client drive using a published application, the modified time stamp does not update.
[From XA650R06W2K8R2X64010][#LC3412]
When users copy the contents of an embedded Word file that is opened from within SAP, pasting the content into a new embedded Word file fails.
[From XA650R06W2K8R2X64011][#LC2092]
After enabling the 'client clipboard redirection' policy, the wfshell.exe process might close unexpectedly.
[From XA650R06W2K8R2X64011][#LC3249]
The winlogon.exe process might exit unexpectedly in seamless sessions.
[From XA650R06W2K8R2X64012][#LC3560]
When Microsoft Lync is running on a published desktop, server to client content redirection might fail.
[From XA650R06W2K8R2X64013][#LC2639]
When changing the worker group membership of a server in AppCenter, the server list for the affected worker group might not be updated for load balancing, and applications might fail to start.
[From XA650R06W2K8R2X64014][#LC2727]
On servers with XenApp 6.5 Hotfix Rollup Pack 6 installed, certain third-party applications might fail to start in an RDP session.
[From XA650R06W2K8R2X64016][#LC4141]
In Citrix Receiver for Android published desktop sessions, attempts to open a Microsoft Outlook calendar invitation can fail with the following error message:
'Cannot open item'
The issue occurs with calendar invitation created by other users; invitations created by the same user are not affected.
[From XA650R06W2K8R2X64017][#LC2828]
Attempts to append data to files on a mapped client drive might fail when the files are opened by users with write-only permissions. The issue occurs when running the PowerShell command 'get-process | out-file -filepath 'clientc$tempproclist.txt' -Append' for the second time.
[From XA650R06W2K8R2X64017][#LC3895]
Printer redirection can intermittently fail.
[From XA650R06W2K8R2X64017][#LC4584]
Account SIDs for published applications use disparate prefixes depending on whether you add users/groups from the Citrix User Selector or the operating system's User Selector and PowerShell. As a result, duplicate instances of users and groups can be present in AppCenter. This fix prevents any discrepancies in the SID prefix for newly added users or groups.
[From XA650R06W2K8R2X64018][#LC0847]
Using published instances of Microsoft Internet Explorer, attempts to download a file from a website and saving it to a mapped client drive ('Save as...') can fail.
[From XA650R06W2K8R2X64020][#LC4300]
This release adds support for TLS v1.1 and v1.2 in addition to v1.0.
For configuration information, see Configuring the Secure Gateway or Secure Gateway Proxy and Configuring the Relay Port and Server Connection Settings on the Citrix Product Documentation site.
[From XA650R06W2K8R2X64021][#LC3910]
This release adds support for TLS v1.1 and v1.2 in addition to v1.0.
For configuration information, see Configuring the Secure Gateway or Secure Gateway Proxy and Configuring the Relay Port and Server Connection Settings on the Citrix Product Documentation site.
[From XA650R06W2K8R2X64021][#LC4338]
Fixes from Earlier Hotfix Rollup Packs
This hotfix rollup pack includes all fixes contained in Hotfix Rollup Packs 1 through 6, each of which it replaces. For a list of fixes included in these Hotfix Rollup Packs, see the corresponding Knowledge Center articles:
Replaced Hotfix Rollup Pack | Knowledge Center Article |
XA650W2K8R2X64R01 | CTX132122 |
XA650W2K8R2X64R02 | CTX136248 |
XA650W2K8R2X64R03 | CTX138537 |
XA650W2K8R2X64R04 | CTX140111 |
XA650W2K8R2X64R05 | CTX141075 |
XA650W2K8R2X64R06 | CTX142033 |
Installing and Uninstalling This Hotfix Rollup Pack
Notes:
See the Known Installation/Uninstallation Issues section for known install behaviors and their workarounds.
This hotfix rollup pack might or might not prompt you to restart the server when the installation is complete. If you are using the AppCenter, you must restart the server after installing this hotfix rollup pack to ensure that it is added to or removed from the console's hotfix inventory list.
To install this hotfix rollup pack:
Copy the hotfix rollup pack to an empty folder on the hard drive of the server you want to update.
Close all applications.
Run the executable.
Restart the server.
If you are using the AppCenter, restart the server to ensure the hotfix rollup pack is added to the console's hotfix inventory list.
Symbols Files Location
(For use only when instructed by Citrix Technical Support): XA650W2K8R2X64R07 Symbols for Windows Server 2008 R2
Files Updated (All Dates/Times UTC)
For a list of updated binaries in this hotfix rollup pack, including MD5 checksum data and file size, date, and time stamps, see Knowledge Center article CTX212819.
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